REVIEWS
Reviews / Testimonials
“Kind words can be short and easy to speak, but their echoes are truly endless”
– Mother Teresa
The most amazing facility and staff!
T he Benton House Of Sugarhill has changed my life after the first phone call. My mom was currently in the hospital, suffering with issues from cancer. Unfortunately, I didn’t have the environment or safety measures to bring her home with me and give her the care she needed. That’s when I googled and found The Benton House. From the first phone call with Melody, who even after 5 million phone calls, always answers the phone with the happiest, most cheerful voice. To Ashley, who made me feel comfortable and safe with all my worries and fears. Barbara, Stephanie, the staff, who let’s be honest, has a pretty tough job but are always so, so happy and helpful. And Julianne who I just recently had the pleasure of meeting. This place has changed my life and taken the weight of the world off my shoulders after one phone call. If your questioning where to send your loved one to, this IS the place. This is where you know they will be safe and cared for and loved for when you can’t do it all by yourself. Benton House will always have a special place in my heart. Thank you guys, for all you have done. Dealing with all this at 27 years old has been the hardest thing in the world, but the staff members here have heard me out with every concern and have been by my side through this whole thing and I could never thank them or recommend them enough!
Kimberly Howard
Happy
My mother is happy to be living there and I am very pleased with everything.
Great care
Thanks for all the great care my mom and husband have received.
Friendly
Food service staff has been very helpful and are friendly with residents.
Awesome job
The activities director has tons of energy and does an awesome job planning and executing activities.
Google Reviews
Kelli Bount
18:35 15 Oct 24
We have a great partnership with the team at Benton House Sugar Hill. Elizabeth, Stacey and their team do a great job of caring for the residents and making sure that they feel at home.
Rob Cannova
18:17 04 Apr 24
Facility is super clean. Staff is very kind and accommodating. Leadership is second to none. They are always busy with activities and residents are happy. One of the best in the area. Highly recommend 😊
Pluto
01:59 22 Mar 24
I toured this community last week looking for a place for my mom. She currently lives out of state and this move is going to be very hard on her. I did not have an appointment and as soon as | walked in the building I was greeted with warmth.I spoke with the executive director Elizabeth, who listened to all of my concerns. I even cried in her office because I felt so overwhelmed about the situation with my mom. We toured the community in detail and looked at both assisted living and memory care because I wasn't sure which area would be best for my mom. During the tour the interaction that I observed between the executive director Elizabeth, and the residents was heartwarming. I was introduced to the staff that were working with the residents and they were very friendly. Elizabeth gave me all the information that I needed and has made me very comfortable in my decision. I am very excited for Mom to be moving into her new home at benton house of sugar hill. If you're considering a community for your loved one definitely look no further.
John Linton Smith
01:02 09 Mar 24
Recently moved my Mom to Benton House of Sugar Hill. This is a smaller facility with approximately 40 units all on one floor. Larger facilities with multiple floors were too confusing for her. The Executive Director Elizabeth, Resident Services Director Danielle, and Facilities Manager Brian have all been very welcoming and are quick to respond to any questions, etc. Would highly recommend this assisted care facility; as they make hard situations much easier to deal with based on their combined experience.
Lisa Moore
13:27 09 May 22
I couldn't have been happier with Benton House.My mom lived there for a couple of years and was well taken care of. She loved the staff and the residents.When my mom passed away, everyone was extremely kind and caring. I would recommend Benton House to anyone looking to find a caring place for their family or themselves.
Alan Camp
20:19 21 Dec 21
We are so thankful for the amazing staff at the Benton House! Our loved one has been a resident for almost 3 years. She is in memory care now. The facility is smaller than many and more homey and personal.Each and every person on the day shift and night shift do all they can to keep our family member calm, happy, and well cared for. We especially are grateful for the night shift staff who deal with daily Sundowners issues.Melody, the concierge, is so patient with our calls and concerns. Sweet Jo keeps the residents well engaged and entertained. Julie is incredibly loving and warm in all situations.Everyone we interact with is respectful and responsive to our inquiries regarding our loved one’s physical, emotional, and mental health. Even through the many trials of covid they have done an incredible job of keeping the residents as safe as possible!
Glenn Collier
19:02 20 Dec 21
Our mom has been here just over a month, and overall we are happy with the Benton House team. From executives, to the med-techs and RA’s and all, but most importantly, mom is happy and doing well! She has improved each day to doing more on her own, participating and enjoying the events, the meals and staff. She often says to my wife and I, “You both did a good job finding a place like this for me. Whenever I need someone for assistance, I push my alert pendant and they are right there to assist me. The staff is good and I like the meals here.”We are happy and feel she is being cared for with most staff doing a great job. We are grateful to find the Benton House with an caring staff, and the desire to do, and be, whatever all the residence need. Thank you Benton House and team for taking good care of our mom!
Gail Tansy
18:06 17 Dec 21
My mom has lived at Benton House for over 3 years and our experience has been a good one. Any issues have been quickly addressed. I feel my mom is safe and well taken care of here. The facility is attractive and well laid out for getting around with a walker or wheelchair. Mom needs much care and it is a blessing for her to receive that help.
Lois Myers
16:43 15 Dec 21
My mother can be VERY hard to please and she really likes it at Benton House. The staff is awesome and very attentive. She feels safe, well-cared for and loved. Highly recommend.
Robert Patzer
10:50 21 Oct 21
Benton House has taken good care of our Mom and have staff help that genuinely care.
Dolores Glass
17:12 06 Apr 21
Benton House offers residents personal care through a truly dedicated and compassionate management and staff. So many family, entertainment and personally fulfilling events and opportunities in a secure and comfortable setting allowing for a inviting living space. Wishing all the residents and staff a happy Spring!
Connie Griffin
15:01 06 Apr 21
If you are trying to make the hard decision on where your loved one will live, please consider the Benton House of Sugar Hill! My mother has been a resident there for 3 years. She is always clean, happy and you can tell that she enjoys living there. The staff there are the best I have ever seen. They are always engaging with your loved ones in a variety of activities, daily. I have been to other Assisted Living Facilities, but never had I have one give our family the peace and assurance that Mom is being loved and well taken care of while we are away! We will never be able to Thank you enough, Benton House of Sugar Hill, GA!!!
Michael Lant
17:45 20 Dec 20
The staff at Benton House is fabulous. My mom tells me the food is very good and staff very friendly and attentive. They are extremely creative with events, especially dealing with Covid and CDC regulations. I highly recommend Benton House.
Kimberly Howard
21:09 03 Sep 20
The Benton House Of Sugarhill has changed my life after the first phone call. My mom was currently in the hospital, suffering with issues from cancer. Unfortunately, I didn’t have the environment or safety measures to bring her home with me and give her the care she needed. That’s when I googled and found The Benton House. From the first phone call with Melody, who even after 5 million phone calls, always answers the phone with the happiest, most cheerful voice. To Ashley, who made me feel comfortable and safe with all my worries and fears. Barbara, Stephanie, the staff, who let’s be honest, has a pretty tough job but are always so, so happy and helpful. And Julianne who I just recently had the pleasure of meeting. This place has changed my life and taken the weight of the world off my shoulders after one phone call. If your questioning where to send your loved one to, this IS the place. This is where you know they will be safe and cared for and loved for when you can’t do it all by yourself. Benton House will always have a special place in my heart. Thank you guys, for all you have done. Dealing with all this at 27 years old has been the hardest thing in the world, but the staff members here have heard me out with every concern and have been by my side through this whole thing and I could never thank them or recommend them enough!
Donna Paolazzi
14:23 23 Dec 19
My father has been a resident here since August 2018 and couldn't be happier. From the ladies in the front office, to Alan in maintenance, to Kelvin and his staff in the kitchen, and to Angela in activities these folks do an outstanding job. I must give a very special shout out to "ALL" the med techs and RA'S for their countless hours of service and dedication. These individuals are first class and supply endless amounts of care, support, and patience and I can assure you that without them the experience would be quite different. Thank you again for everything you do and remember Dad "LOVES YOU ALL".
CINDY BRYANT, RN
03:31 23 Dec 19
My parents have been residents at The Benton House for a year and a half now. On more than one occasion, the RAs/med techs have recognized changes in their habits ("your Dad didn't eat dinner tonight") and called to let me know. I went to check on them and made the decision to have them checked out at an urgent care center. I have no doubt that their astute observations allowed me to catch an illness before it progressed further, and kept them out of the hospital. My parents are treated like they are family, and often I find the RAs in their room, visiting like they were visiting their grandparents. This makes me so happy and thrills my mom!! I hate that I can no longer care for them in my home, but since I can't, this is the next best thing. I am completely confident in the care they are receiving. There is a full calendar of social events, and something for everyone to do. The Activities Director goes above and beyond to keep the residents entertained:)My thanks to each and every employee at Benton House...you are appreciated more than you know!!
Lynn Kelly
04:28 13 Dec 19
The staff here is very competent and empathetic to the needs of the memory challenged residents. Thanks to the Benton House team for all that they do, day in, day out to keep our loved ones safe and on track.
Gaby Castaldo
13:52 12 Dec 19
The staff at The Benton House are very caring, warm, friendly and attentive to my mothers needs. The peace of mind it brings in knowing your loved one is well cared for is priceless. Fun and energetic atmosphere, feels like family. Thank you.
Candace Blackburn
03:38 12 Dec 19
If it weren’t for the love and care of the staff at Benton House Sugar Hill, I don’t know what I would have done. My mom has finally accepted BH as her home, that was a major accomplishment! All thanks to the kindness and outright love of everyone from corporate, to the front office to the care staff! ♥️♥️
Sandra Thrift
19:57 11 Dec 19
My husband has improved so much since changing him to this facility. It is such a positive environment and each staff member seems to truly love working here and spoiling the residents. The executive staff is caring, the medical team proficient, and almost every caregiver warm and encouraging as they meet the needs of my husband. Hats off to a great team!
Presto569 Gaming
04:42 24 Jul 19
This is a really great and caring baba house. I have volunteered my time here multiple times.
Michael Allard
14:35 03 Jul 18
Debi Miller
12:00 12 Apr 16
Benton House in Sugar Hill went above and beyond to help us in our time of need. They took my mom in with no notice when she was discharged from a rehabilitation facility the week of Thanksgiving and we were told she could not be at home any longer. They were able to get her a room filled with furniture within 24 hours of our contacting them. They worked very hard to help her adjust to being away from her home and to make her feel welcomed. Once mom was there, they really stepped it up when she had the need for a much higher level of care, making sure she was safe 24 hours a day. The Administrators and staff were loving, caring, and kind to mom. They were truly compassionate and responded to our needs. We are so very grateful to all they have done for mom.
Karen Schulze
16:48 22 Jan 16
Update to below: We are now being assured, from the Regional Director, Kathleen, that many of these issues will be resolved ASAP. This is FANTASTIC! Indeed, this morning, we were told our mother could have a steak knife to cut her food on her own, comment cards and pencils would be put out at every meal, Sandalay or Julie would be out before every meal to ensure the food was served to everyone within 15 minutes of the seating time and more. We are extremely pleased with the responsiveness of this company. I'll keep you posted. Hooray! for Benton House of Sugar Hill!After two years, the food remains mediocre, at best, despite ongoing feedback from multiple residents and promises to meat with Salude for coaching on how to improve. Meals are frequently late, sometimes cold when they finally arrive, meat portion sizes can vary randomly from resident to resident, meat portions are served in chunks that need to be pre-cut as the residents are not permitted to have knives, and the taste is often quite mediocre. The menu is set at the corporate level. Good Institutional cooks are apparently difficult to find because the pay is not great. This location seems to have a particularly poor cook and the organization in the kitchen, in terms of getting the food out in a timely manner and then following up for feedback remains poor. Many of the other aspects of this assisted living home are quite good, but for the elderly, a good meal is the highlight of their day.
Brian McKinney
14:20 31 Jul 14
After my mother passed away my father was no longer able to care for himself. I hated the idea of him leaving his home and going to assisted living. But I have to say that the staff at Benton House was terrific! Tanya, the nurses and the activities director are exceptional people. None of us wants to see our parent anywhere but their own home. But if that is no longer a possibility, I would recommend Benton House in Buford/Sugar Hill. They helped my father and I during a very difficult time with grace and compassion.
